Each piece is handcrafted to order and made specifically for you. Please allow 3-5 business days for product to be made before shipment. Please note all pieces are hand made and shipped from the United States.
US Shipping : Once an item is shipped, we are no longer responsible. We do not refund for packages lost in transit. We are unable to refund or replace stolen packages or any un-retrieved packages that have been confirmed as delivered.
International Shipping : Important Notes Duties and taxes are NOT included in the total at check out.
Our prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country's government website for more information.
éliou is a United States based company. Throughout your checkout process we offer both our local postal service (USPS) along with other international services like Fedex and DHL. When an international order is placed and USPS is selected as your shipping option, please note once the parcel leaves the United States it is then transferred to your governments postal service. This means the USPS no longer receives status changes like a private service (FedEx, UPS, DHL) would. Once your parcel has reached the country from where the order was made we will no longer be able to provide status changes or tracking information.
éliou is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
All pieces are made by hand with lots of love, care and time! Please allow 3-5 business days for product to be made before shipment. Pieces may appear differently from the items shown online.
Lost Packages : If your package gets lost in transit, we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated.
*If you would like to ask for a signature on the package, please include this information under 'Order Notes' at check out.
Due to the unique and often one-of-a-kind nature of our materials, all items are final sale. Due to our made-to-order approach we do not accept returns or exchanges under any circumstances.
Our jewelry is delicate and fragile. We are happy to repair most manufacturing faults. Please e-mail an image of your damaged jewelry to discuss possible options.
Please follow our care guide for long lasting jewelry.
**Manufacturing faults DO NOT include: broken chain; chipped, cracked or broken pearl, shells or gemstones; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which the plating is fading.
If you are shipping a faulty item, a refund will be given upon inspection of the item and outgoing postage will be refunded. If you are returning an item for refund or repair, the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced. Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.
THE EXCEPTION FOR EXCHANGES
If you want to exchange a ring or sweater for different size, please e-mail email@example.com for an exchange form. Please note, we don't cover shipping costs for exchange orders.
Discount codes are excluded from any collaborations that are launched on the site.
éliou reserves the right to refuse a return if the above criteria, is not met.